Privacy | Ethics

Our Core Commitment

At Ottica AI, privacy and ethics lie at the heart of everything we do. We understand the critical importance of safeguarding personal information in the digital era, and we maintain the highest standards of security and compliance across all the industries we serve—from retail and hospitality to corporate environments. 

The key pillars of our privacy-first approach:

  1. On-Premise Processing with Venue-Level Safeguards
    We process all facial recognition data exclusively on-site. By keeping data within the physical premises, we minimise risks of unauthorised access or potential breaches. This venue-level protection ensures that your sensitive information never leaves the facility.
  2. No Tracking of Unregistered Individuals
    Our system does not track or retain details about any person who is not part of the registered database. Unless you choose to engage with our services, you remain completely anonymous and untracked by Ottica AI technology.
  3. Anonymous Tagging & Absolute Confidentiality on Return Visits
    Each new face our system encounters is assigned a unique, anonymous tag—never connected to a specific identity unless the individual is already registered. When you return, our system treats you as a brand-new visitor if you remain unregistered, ensuring there is no memory of previous visits.
  4. Anonymous Analytics for Service Improvement
    We collect and analyse data to refine our services, but these processes are carried out without attaching any identifiable information to individuals. You benefit from improved services while your personal data remains secure and unlinked to your identity.
  5. Self-Destruct Feature for Added Security
    All facial recognition data is automatically erased after a designated number of days (X days). This self-destruct protocol guarantees timely and secure removal of data, significantly reducing the chances of unauthorised retention or access.
  6. Individual Site Privacy
    If you operate multiple venues, rest assured that no data is ever shared between sites. Each location handles its own facial recognition data independently, further protecting user privacy and containing information within the relevant premises.
  7. Compliance with CCTV Legislation
    We adhere to all applicable CCTV regulations across various sectors, retaining camera footage on-site for the duration legally required. Because we never transfer this footage off-premises, you can trust in complete compliance and secure handling of the recordings.

Upholding Trust and Transparency

Ethics at Our Core

We believe technology should serve people ethically, respectfully, and without compromising individual rights or freedoms.

Local and International Standards

Our protocols meet rigorous privacy laws, ensuring your data is handled responsibly and lawfully.

Ongoing Commitment

If you have questions, concerns, or need further information, our team is always ready to provide clear answers and maintain open communication.

At Ottica AI, your privacy is not just a priority—it’s our guiding principle. We remain steadfast in our dedication to protecting personal information, operating transparently, and fostering ethical data usage. If you’d like to learn more about how we safeguard and respect your privacy, contact us today.