At Ottica AI, we recognise the paramount importance of privacy and data security in today’s digital age. We are dedicated to upholding the highest standards to ensure the protection of your personal information at all times. Here’s how we prioritize your privacy and maintain stringent safeguards within our facial recognition system:

1. On-Premise Processing with Venue-Level Safeguards:

We process all facial recognition data exclusively within the premises of the venue you are visiting. This approach ensures that your sensitive information never leaves the site, minimizing the risk of data breaches and unauthorized access.

2. No Tracking of Unregistered Individuals:

It’s crucial to note that our system does not track or retain information about individuals who are not part of our registered database. This means your privacy is guaranteed unless you choose to engage with our services and become part of our authorized network.

3. Anonymous Tagging and Absolute Confidentiality During Return Visits:

At Ottica AI, your privacy during every interaction with us is paramount. Each individual captured by our facial recognition system is tagged as anonymous, unless they are already registered in our database. What’s even more crucial to understand is that this commitment to anonymity extends to all return visits. We want to emphasize that our system does not retain any memory of previous visits. This means that when you return, the system doesn’t know you’ve been here before; it treats each visit as a discrete and private encounter. Your identity remains not just confidential but completely unknown to our system during your return visits, reinforcing our unwavering dedication to your privacy and data security.

4. Anonymous Analytics for Service Improvement:

We perform analytics and statistical analyses to enhance our services, but rest assured, these processes are entirely anonymous. We never associate personally identifiable information with these analytics, safeguarding the privacy and confidentiality of individuals.

5. Self-Destruct Feature for Added Security:

Our system incorporates a self-destruct feature to offer an additional layer of protection for your data. This feature automatically erases all facial recognition data from our servers after a designated number of days (X days). This proactive measure ensures secure data deletion within a specific timeframe, reducing the risk of unauthorized access or retention.

6. Individual Site Privacy:

For customers with multiple sites, it’s important to note that we do not share data between sites. Each site remains independent, with its own dedicated data processing, reinforcing the privacy and data security of each venue.

7. Compliance with CCTV Legislation:

In line with CCTV legislation applicable to gaming, retail, bar, and liquor establishments, we retain footage captured by our cameras for the same duration as mandated by the CCTV Legislation. All footage stays on premise and never leaves the venue where the footage is recorded. This compliance with legal requirements allows us to uphold privacy and data protection principles effectively.

We take the privacy of our customers exceptionally seriously and are unwavering in our commitment to maintaining the highest standards of compliance and data security. If you have any further questions or require additional information about our facial recognition system, please do not hesitate to contact us. We deeply value transparency and are more than willing to address any concerns you may have.

At Ottica AI, your privacy is our utmost priority, and we are dedicated to providing you with the most secure and confidential facial recognition services available.